A lot of people confuse Document Management Solutions with “going paperless”; while technologies like scanning and capture can certainly be used to digitize paper, the digitization is not the end in itself. The real benefit of a Document Management Software Solution is how it can be leveraged to improve a business process.
Let’s take an accounts payable example. Say you are working with a city government with a centralized A/P department, which receives invoices. But, the city has multiple departments spread all over geographically that need to approve the invoices. Historically, a driver has delivered these invoices to each location and then picked them up a few days later after they have been stamped for approval.