It was recently brought to my attention by a thought-leader of mine, Greg Walters of “The Death of the Copier”, that Xerox is launching a Global Campaign next week to Re-Brand themselves into a Business Process Management Company.
Every day we witness changes in Printer Page Volumes in our client base. Despite the surge in Legal Documents related to housing foreclosures, we are basically noticing a trend downward in Monochrome Printer, MFP and Copier Page Volumes.
Hewlett Packard Announces a Price Increase on Original HP LaserJet Printer Cartridges effective January 1st, 2012.
Let’s face it, with change coming rapidly from every angle, it is really important to test the waters, and seek reductions in cost from a variety of traditional Business Expenses. And with all of these new monthly expenses for SaaS, Wireless Devices, GPS, etc that we all are experiencing, it really makes sense to make sure your costs are current to the market.
Everyday we use different types of documents in the workplace, but what is the true definition of a document in today’s world of Facebook, Twitter, Paperless offices, etc.? According Dictionary.com, a document is “a written or printed paper furnishing information or evidence, as a passport, deed, bill of sale, or bill of lading; a legal or official paper.” In today’s corporate world, the definition of a document is changing every day because of the digital age. Information comes in all different shapes & sizes; and people need to understand that a document must be defined as how documents play a role in the internal business process day in and day out. Whether a document comes in paper form or digital form, they cost money because they require labor to process.
Due to the nature of our Managed Print Services business, I am frequently asked about replacing or adding a printer to an office or department. The customer usually has something in mind and almost always mentions some name brands. I let them make this inquiry because it is the perfect invitation to discuss Cost of Ownership.
Technical Support across the board is not well received in the IT and Printing & Imaging Industries as of late. In fact, the feedback I have heard is that it is exceedingly poor and is frustrating to customers.
A former employee of Memorial Sloan-Kettering Cancer Center, embezzled $1.2 Million in Printer Toner Cartridges over a 10 month period this past year; as reported in an article by the Wall Street Journal last week. Apparently selling them in the aftermarket, as the article details.