I recently had the opportunity to read a few excerpts from the “Referral Engine”, I didn’t get a buzz, until I had the opportunity to touch on a few pages that were mentioned during a meeting. The more I listened, the more fascinating it became. It wasn’t the glitz and glamour of technology that caught my attention, it was the consistency of one element: The more the market changes, the more the core values of the market stay the same, the people.
Technical Support across the board is not well received in the IT and Printing & Imaging Industries as of late. In fact, the feedback I have heard is that it is exceedingly poor and is frustrating to customers.